1. Data controller and scope
The personal data controller is sole trader (IP) Alim Kunakovich Tilov, INN 071000997261, OGRNIP 313072023100051 (Russian taxpayer and sole-trader registration numbers). This policy applies to alamathotel.com, the accommodation enquiry form and the related Alamat bot.
For questions about personal data processing, contact +7 (928) 723-00-03, email hotel-alamat@mail.ru or the hotel’s official Telegram account. Before responding, the controller may request information needed to verify the identity of the person making the request.
2. Data processed
When submitting an enquiry, a user may provide their name, telephone number, check-in and check-out dates, number of adults and children, preferred room category, preferred contact method and a comment. If a user provides information about other guests, the user confirms that there is a lawful basis for doing so.
The website technically receives the IP address, browser and device information, access time and security log records. Yandex Metrica is used on the website and may use cookies and collect technical information about viewed pages and website actions to generate statistics.
3. Purposes and grounds for processing
Enquiry data is needed to receive a request, check accommodation options, contact the guest, provide the price and conditions and continue arranging the stay. Technical logs are used to protect the website, prevent spam and diagnose errors. Analytics is used to assess website operation, security and usability.
Enquiry data is processed on the basis of the user’s consent and to take steps at the user’s request before a possible contract is concluded. Cookies can be restricted in browser settings; the website’s main functions and enquiry form remain available.
4. How data is processed
The controller may collect, record, organise, store, update, use, transfer to the extent necessary, restrict and delete data. An enquiry is initially recorded in the restricted administrative area of the website; responsible staff are notified through Telegram. Telegram and Yandex Metrica process the data they receive under their own policies.
Access to enquiries is limited to staff accounts. The website uses an encrypted connection, role-based access, backups, restrictions on administrative interfaces and other organisational and technical safeguards. Data is not published on the website and is not used for fully automated decision-making.
5. Retention, deletion and user rights
Data is kept no longer than necessary to respond to an enquiry, arrange and provide accommodation, comply with legal requirements and resolve possible disputes. Once the purpose has been achieved or consent has been withdrawn, data is deleted or anonymised unless it must be retained by law.
A user may request information about processing, correction, restriction or deletion of data and may withdraw consent using the hotel’s official contact details. Withdrawal does not affect the lawfulness of processing carried out before it was received. Cookies can be deleted or restricted in browser settings.
6. Policy updates
This policy may be updated when the website, the services used or legal requirements change. The current version is always available at alamathotel.com/en/privacy-policy/. Version date: 19 August 2026.